Notifications about your transport
Notifications are crucial to keeping you or your partners/customers informed, and allow you to verify that your order is being fulfilled in accordance with your requirements.
Preliminary order confirmation
When you book your transport well in advance, you receive a preliminary confirmation to indicate the receipt and registration of your order.
Order confirmation
When your order has been registered in our consignment booking system and the train's capacity is confirmed, you will receive an order confirmation comprising information about what you have ordered, the scheduled time for your receipt of an empty wagon, the deadline for loading the wagon, the departure time, the arrival time at the recipient, any options, etc.
Cancellation confirmation
If you should decide to cancel your order, we will send you a cancellation confirmation comprising information about your order, what has been cancelled and the reason for the cancellation.
Empty wagon notification
When we have designated an empty wagon for your order, we will notify you about the specific wagon assigned to you for loading. The notification will also indicate if any ordered wagon is unavailable.
Notice of deviation - empty-wagon delivery
We will notify you in the event of any unforeseen circumstances that impact the delivery of the empty wagon that you have ordered. The notification usually contains information about a new arrival time, the previous arrive time, and the reason for the deviation.
Notice of deviation - freight transports
We will notify you in the event of any unforeseen circumstances that impact the delivery of your transport (loaded wagon). The notification usually contains information about a new arrival time, the previous arrive time, and the reason for the deviation.